You are here

Decoding and Improving Human Interactions with the Process Communication Model

Process Communication Model - LUMEZIA
Published on
06 December 2021

The Process Communication Model ® (PCM) is reputed as a powerful tool for analyzing and understanding professional interactions. Developed for NASA space missions in the 1970s and 1980s, an optimized version of the PCM is now available to professional coaches. Grenoble Ecole de Management invites certified or accredited coaches to take advantage of it.

Coaching means connecting.  It is an alliance between the coach and their client in a process that sparks reflection and creativity to maximize one's personal and professional potential. Coaching is part of an ongoing relationship for a defined period of time, which allows concrete and measurable results to be obtained. This format, which helps objectives to be fulfilled, invites the person being coached to refocus on their priorities and choices. "As such, the coach carries a great deal of responsibility. It is therefore necessary both to be trained in tools, such as the PCM, and acquire specific skills for individual and team coaching," emphasizes Pierre-Yves Sanséau, Professor of Human Resources Management at GEM and professional coach.

Connecting to the Best in Everyone

The PCM was created by Taibi Kahler, an internationally-renowned clinical psychologist. He discovered that behavior under stress can be predicted and avoided. In collaboration with NASA, he developed and completed a model with a personality inventory, which became the Process Communication Model. Since then, this model has been used by some of the largest companies, such as NASA, L'Oréal, Pixar, and BMW; as well as in various fields such as: leadership, education, coaching, health and others. Thanks to a network of more than 4,000 certified trainers and coaches, PCM is used in 54 countries and has been translated into 24 languages.

The Process Communication Model allows you to understand your own performance as a coach. What are your areas of efficacy and weakness, depending on your personality? The PCM allows you to acknowledge your own performance, and especially those of your interlocutors. This analysis grid makes it possible to adapt to the personality of the person you are coaching and their frame of reference, and to break up interpersonal growth that could have spontaneously gone downhill.

An Adaptive Communication Science

The PCM certified coach works with a unique tool that transforms their clients' understanding into positive actions and interactions in their daily lives.
In fact,this science of adaptive communication is a "coaching accelerator." Once the profile of the person being coached has been identified, we can identify guidelines that will guide their interlocutor toward areas of improvement, in order to strengthen the quality of their connections.

Belonging to the international community of PCM Professionals means benefiting from special resources to support and enhance the effectiveness of your coaching methodology.

A Certificate to Improve Team Performance

 Are you a certified coach and want to strengthen your techniques through the use of the  Process Communication Personality Inventory (l'Inventaire de Personnalité Process Communication)? The Certificate to Improve Team Performance Through Coaching Methods and Approaches (Le Certificat Développer la performance du collectif par les méthodes et démarches du coaching), issued by Grenoble Ecole de Management, will allow you to elevate and enhance your coaching interventions to assist organizations, teams, and individuals in their growth and acceptance of change.

This program is open to holders of either a professional coaching certification and a level 5 qualification with at least three years of professional experience, or a Bachelor's degree with at least five years of professional experience. Length and Format of the Program 11 days (88 hours) over 5 months + 1 day of certification. The certificate is listed in a specific directory (France Compétences), sheet 5468. The course is available at the Grenoble Ecole de Management campus starting on January 19, 2022.

For more information on coaching courses and the "PCM Coach" Certification at Grenoble École de Management:

On the same subject

  • Process Communication Model - LUMEZIA
    Published on 06 December 2021

    Process Communication Model : mieux se connaître, décoder et bonifier les interactions humaines

    Le Process Communication Model ® (PCM) est reconnu comme un outil puissant d’analyse et de compréhension des interactions professionnelles. Développé pour les missions spatiales de la NASA dans les années 1970-1980, le PCM est aujourd’hui à la...

  • Published on 17 June 2021

    The Executive Leadership Certificate: a 360 degree approach

    In 2019, the Leadership Institute in Quebec partnered with Grenoble Ecole de Management, heralding a first-of-its-kind leadership training program in France. Rachel Rossetto, manager of an agri-food production plant, completed the Executive...

  • Former des coachs opérationnels à la résolution des conflits
    Published on 09 April 2021

    Training operational coaches how to resolve conflicts

    Grenoble Ecole de Management is offering two certification-based coaching courses as part its executive education program: Supporting individuals with a multidisciplinary coaching approach and Coaching teams or individuals through behavioral agility.

  • Manager des SI : un nouveau programme avec trois certificats
    Published on 16 October 2020

    Executive Education: A freshly revised program for Information System Managers

    The Executive Education department at GEM revised its Information Systems Manager Program in order to better meet the needs of companies. Shorter, more flexible and divided into three distinct certificates, the revised program facilitates access for...

  • Covid-19 : la crise sanitaire a-t-elle rebattu les cartes de la formation professionnelle ?
    Published on 14 October 2020

    How has the COVID-19 crisis redefined professional training offers?

    As with many sectors, the Covid-19 crisis has forced professional training and continuing education to adapt to a new environment and new business needs. What are the current trends fostered by the health crisis?

  • gael-_fouillard Gagner en compétences dans la période post-Covid
    Published on 18 June 2020

    Developing skills after the Covid crisis

    What training options are available to help employees, managers and companies overcome the challenges of the post-Covid era?

  • Published on 16 March 2020

    Economic peace: a certificate to ease work relations

    How to manage a company transformation in a peaceful environment? Personal transformation and mindfulness is the first step. A process that is also key to developing economic peace.

  • digitalisation du recrutement
    Published on 20 January 2020

    Digitalizing recruitment to facilitate human interactions

    Digital technology has revolutionized HR and recruitment. The ability to digitalize certain tasks opens the door to greater focus on opportunities for face to face interactions such as such as job interviews or recruitment forums.

  • Innovation manager: how to encourage an open innovation mindset?
    Published on 17 December 2019

    Innovation manager: how to encourage an open innovation mindset?

    An innovation manager is a key player in a company’s ability to stay ahead of the game. How can managers position themselves in order to ensure the sustainability of their organization?

  • GIROD-ROUX VÉRONIQUE
    Published on 22 October 2019

    Improving skills: getting your training right

    An employee’s skill set can evolve and improve throughout a career. To do so effectively, companies and individuals must consider several key factors such as identifying specific skills to be improved or choosing the right training organization.

  • La formation Data Aspergers : premier bilan
    Published on 22 September 2019

    Wrapping up the first Data Aspergers class

    After the first Data Asperger’s graduating class, 21 out of 28 students with Asperger’s syndrome are now employed, a success that bodes well for the future of the program.

  • Open innovation: the key to staying ahead of the game
    Published on 11 March 2019

    Open innovation: the key to staying ahead of the game

    Over the past 20 years, the pace of technological development has skyrocketed. To stay competitive, companies have to innovate efficiently and quickly bring new products or services to market. Open innovation offers a vision that can increase the...

  • Une formation Data Aspergers pilote en France
    Published on 15 March 2019

    Training in data: a unique program for Asperger’s profiles

    By 2020, French companies will have to fill 900,000 jobs in the field of data. In response to this challenge and to support diversity in the workplace, GEM is launching a program specifically dedicated to training students with Asperger’s by...

  • GEM lance le certificat RH de la transformation numérique
    Published on 15 October 2018

    HR is a key player in digital transformation

    The digital transformation is bringing important changes for individuals and organizations with a direct impact on HR. A new certificate at Grenoble Ecole de Management prepares HR professionals to adapt to the digital transformation and implement a...

  • Published on 19 December 2017

    Design Thinking: Generating Pragmatic Ideas

    Design thinking is the art of finding unexpected solutions. How can we encourage this creative process?

  • Published on 23 October 2017

    Management: Why Become a Business Coach?

    Improve managerial skills and techniques, teach how to manage conflicts, learn self-control… For the past ten years, Grenoble Ecole de Management has offered managers, consultants, trainers and HR employees a training program for individual and...

  • Cybersécurité : prévenir les risques spécifiques aux TPE/PME
    Published on 17 May 2017

    Cybersecurity: the Challenge for SMEs

    SMEs are a prime target for cybercriminals. Training remains the best defense against such threats.

  • Certificat en Finance d’Entreprise
    Published on 13 February 2017

    Boost Your Career: Earn A Certificate In Company Finance

    Looking to advance your career? A new certificate in company finance can open the door to leadership positions in financial areas.

  • Certificat en Finance d’Entreprise
    Published on 13 February 2017

    Un Certificat en Finance d’Entreprise pour accroître vos compétences

    Le nouveau Certificat en Finance d’Entreprise s’adresse aux professionnels de la finance, souhaitant évoluer vers les directions financières des entreprises industrielles et commerciales. Ses enseignements modulables s’adaptent également à des non...