Jean-Pierre BOLLEN studied at the Delft University of Technology in the Netherlands, and later in his career at the IAE Aix en Provence in France. Professional experience includes several years as an IT specialist and the function of European Business Manager for a large American firm. He fluently speaks English, French, German and Dutch and in the last 12 years has been working throughout Europe as a Business Improvement and Implementation consultant. His clients are situated in Germany, Belgium, Holland, France and Poland and have either an industrial activity (manufacturers of car-parts, furniture, office equipment, mattresses) or are service companies (airport cargo- and passenger handling, insurance companies and hospitals). Additionally, he has given courses at the Grenoble Graduate School of Business, both on-site in Grenoble, and off-site in London, Cambridge, Paris, Moscow and Beijing. Subjects taught are: Management Information Systems, Customer Relationship Management, Supply Chain Management, E-Business and Production & Operations Management.