Federico Pigni is Professor in Information Systems in the Management of Technology and Strategy department at the Grenoble Ecole de Management (France). He graduated cum laude in Business Administration and Management and holds a PhD in Management Information Systems and Supply Chain Management. Since 1999, he has been working as a lecturer and research assistant at Carlo Cattaneo Unversity. In the following years he started lecturing at the Catholic University in Milan and in 2007 at the Università Commerciale Luigi Bocconi in Milan (Italy). From 2007 to 2010 he was Senior Researcher at Carlo Cattaneo Univeristy's Lab#ID RFId laboratory. From 2000 to 2006 he has been owner of Lab4Consulting, a Web and software consulting company. Since then, his consulting activities have focused on IT-based innovation in the banking industry. In 2006 he also joined France Télécom R&D - Pole Service Sciences in Sophia Antipolis (France) for a post-doctorate, developing methodologies addressing the inter-organizational adoption of ICT. He teaches in the area of Information Systems and has a research interest in the strategic application of information systems in the interorganizational context and the use of innovative IT to deliver customer service.