The Institute for Consumer Capital is a forum for exchange, knowledge and excellence dedicated to problems concerning satisfaction, loyalty, complaints and innovation in customer relationships thanks to:
- permanent exploitation of best professional practices and the latest developments in academic research;
- a contribution to innovation and the increase of knowledge in this field.
The Institute conducts its research in partnership with research laboratories and the most advanced companies in this sector, encouraging:
- exchange of best practices;
- the dissemination of knowledge to three, complementary audiences: researchers, organisations (companies, local authorities…) and students.